Welcome to Kusina sa Al Barsha! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before placing an order or engaging with our services.

1. General

1.1 These Terms and Conditions govern the use of Kusina sa Al Barsha’s website and services. By using our website, you accept these Terms in full. 1.2 Kusina sa Al Barsha reserves the right to amend these Terms at any time. Changes will be effective immediately upon posting on this website.

2. Orders and Payments

2.1 All orders must be placed through the website, phone, or WhatsApp. Orders are subject to confirmation based on availability. 2.2 Payment must be made in full at the time of placing an order unless otherwise agreed. 2.3 Kusina sa Al Barsha accepts various payment methods, including cash, credit/debit cards, and online transfers. 2.4 Prices listed on the website are subject to change without prior notice.

3. Cancellations and Refunds

3.1 Cancellations made within 24 hours of the scheduled delivery or event may incur a cancellation fee. 3.2 Refunds will only be processed for valid cancellations made within the specified timeframe. Processing times may vary depending on the payment method. 3.3 Kusina sa Al Barsha reserves the right to refuse refunds for cancellations made after food preparation has started.

4. Delivery and Service

4.1 Delivery is available within specified areas. Additional charges may apply for certain locations. 4.2 Kusina sa Al Barsha aims to deliver orders on time; however, delays may occur due to unforeseen circumstances. We are not liable for delays caused by factors beyond our control. 4.3 It is the customer’s responsibility to provide accurate delivery information. Kusina sa Al Barsha is not liable for failed deliveries due to incorrect details.

5. Food Quality and Safety

5.1 Kusina sa Al Barsha ensures all food is prepared and delivered in accordance with strict hygiene and safety standards. 5.2 Once delivered, it is the customer’s responsibility to store and handle food appropriately. 5.3 Kusina sa Al Barsha is not liable for any adverse effects caused by improper handling or storage of food after delivery.

6. Event Services

6.1 Event catering services must be booked in advance, with details agreed upon by both parties. 6.2 Any changes to event requirements must be communicated at least 48 hours before the event. 6.3 Kusina sa Al Barsha reserves the right to charge additional fees for last-minute changes.

7. Intellectual Property

7.1 All content on the Kusina sa Al Barsha website, including text, images, and logos, is the property of Kusina sa Al Barsha and is protected by copyright laws. 7.2 Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Limitation of Liability

8.1 Kusina sa Al Barsha is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. 8.2 In all circumstances, Kusina sa Al Barsha’s liability is limited to the value of the order placed.

9. Privacy Policy

9.1 Kusina sa Al Barsha respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for details.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Phone/WhatsApp: +971567934544
Email: Inquiry@kusinasaalbarsha.com

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.